Terms of Service

About this policy
This policy represents the Do Your Pages ("DYP") Terms of Service ("TOS") in its entirety and supersedes any other written or oral policy. This policy defines the terms of service all DYP customers agree to when they sign-up for any of the DYP web site hosting services. DYP reserves the exclusive right to change, amend or revise any portion of this TOS policy at any time, with or without written notice to our customers.

About company
Do Your Pages (“DYP”) is a marketing name owned by 118 finder Ltd ("The Company"), as a part of WD-118finder brand (EU registered trademark nr.: 010932093). Local representatives of the company group: 118 finder S.L. (Spain), NV-tek Ltd (Finland), 118 finder Ou (Estonia). 

Location of hosting services, management and support
Hosting services are located in Netherlands and in Germany, in a physically secure data centre complexes. Our management, support and marketing operations are located in several countries, especially Spain, Finland and UK.

General
DYP is not responsible for any down time caused by any provider.s hardware or network malfunction which is outside of DYP capability to directly correct. DYP clients are diverse and their web sites and the function of those web sites are diverse and DYP cannot be held responsible for any service interruption due to client's error, including but not limited to spamming, the target of a DDOS attack, or any other internet or cyber attack.

DYP MAKES NO EXPRESS OR IMPLIED WARRANTIES (INCLUDING BUT NOT LIMITED TO WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE) WITH RESPECT TO THE SERVICES IT PROVIDES. Neither DYP nor any one else involved in the provision of Service is liable to you or any third-party for direct or indirect damages resulting from the use, non-use of services provided herein, whether or not such damages resulted from the negligence of DYP, even if DYP has been advised to the possibility of such damages.

Indemnification
You agree to indemnify, defend and hold DYP and its affiliates, directors, officers, employees and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, resulting from any third-party claim, action, dispute or demand related to your use of the Services, your violation of any of the provisions of this Agreement or from your placement or transmission of any materials or content onto DYP servers. Such liabilities may include, but are not limited to, those arising from the following: (a) with respect to your business, (i) infringement or misappropriation of any intellectual property rights; (ii) defamation, libel, slander, obscenity, pornography, or violation of the rights of privacy or publicity; or (iii) spamming, or any other offensive, harassing or illegal conduct or violation of the acceptable uses described herein or anti-spam policy; (b) any damage or destruction to DYP. equipment or to any other accountholder, which damage is caused by or otherwise results from acts or omissions by you, your representative(s) or your designees; (c) any personal injury or property damage arising out of your activities related to the Services, unless such injury or property damage is caused solely by DYP. gross negligence or willful misconduct; and (d) any other damage arising from your equipment or your business.

You agree to abide by all laws of the EU while using our services. Additionally, if you chose a plan where your VPS is hosted outside of the EU, you must also abide by the respective country's laws.

Services Provided by DYP
DYP will provide Internet hosting services ("the Service") to its customers for the express purpose of allowing customers to provide Internet content to the general public. The Service allows DYP customer to maintain Internet websites, receive and maintain e-mail accounts and access web space via FTP to upload files for their websites. DYP customers will use the provided services in a manner consistent with any and all applicable laws.

DYP provides the Services exclusively and makes no effort to edit, control, monitor or restrict the content of data other than as necessary to provide such Services. DYP reserves the right to refuse service to potential and/or existing customers to protect its existing paying customers. If any of the below violates are committed, DYP can terminate customer's account without notification.

DYP provides timely web site hosting support to our clients through emails and phones. By accepting your client contract agreement with DYP You agree not to abuse whether verbally or physically or whether in person, via email, live chat or telephone or otherwise (a) any other customer of DYP and any employee or contractor of DYP

DYP will send e-mails from time to time regarding your account, special offers and promotions. You may unsubscribe to these e-mails at anytime by following the instructions at the bottom of those e-mails.

Customer's content
Customer agrees that web pages and files uploaded to servers will not violate any state, national or foreign laws or regulations; infringe on any intellectual property rights of DYP or any third party; be defamatory, slanderous or trade libellous; be threatening or harassing; be discriminatory based on gender, race, age; promote hate; or contain viruses or other computer programming defects which result in damage to DYP or any third party.

Customers may not run IRC, bots or clients. Clients may not use DYP hosting service for file storage unrelated to the client's web site, storage Space is for active web site file pages only.

DYP shared hosting account holders may not act as a reseller, which means that customers may not host any web sites in their addon domains that are not domains owned by the customer on record at DYP. If available, you will need to opt-in for our reseller hosting service.

Unacceptable uses alsoinclude: Bulk unsolicited emailing, unsolicited e-mailings, newsgroup spamming, child pornography, hardcore pornography or links to such sites, copyrighted MP3, copyrighted music, copyrighted video, illegal content, copyright infringement, trademark infringement, warez, cracks, software serial numbers, proxy(ies) and image/file sharing web sites. DYP will be the sole and final arbiter as to what constitutes a violation of this policy. DYP does not normally monitor the contents of customer's hosting service, however if suspicion occurs, DYP reserves the right to investigate and terminate the customer's subscription to the service.

No spam
Spam originating from a server located on our network or associated with a DYP is not tolerated. This includes any e-mail that promotes web sites hosted on a server located on the DYP network but is sent from an e-mail address not associated with that DYP account. Customer shall not use their DYP services for chain letters, junk mail, bulk-email, or any use of distribution lists to any person who has not given specific permission to be included in such a process. DYP reserves the right to deactivate or terminate any account (s) upon any indication of such activity without notice.

Back-Up Files
DYP provides the tools needed to create back ups of account data. DYP also backs up its servers and retains a copy for 24 hours for disaster recovery purposes only. It is the responsibility of the customer to keep up-to-date archives of their backed up data. DYP does not provide or keep records or copies of our clients web site files for customer use and is not responsible for any loss of data including but not limited to hardware failure, backup failure, hacking or accidental deletion.

Payment, Renewal, Cancellations

    Payment Obligations:
    Full payment is required in advance before hosting service is established. DYP sends out invoices that are due every pay period.

  • You warrant and represent that the information you supply in the Order Form (or other information that DYP may require) is accurate and truthful. All payment-due notices will be sent by e-mail. No bills or invoices will be sent by postal mail or fax. If payment was not received by the due-date, your account will be suspended. It is the client.s responsibility to ensure that payment is made to DYP prior to the renewal date and although DYP sends renewal notices to our customers prior to their renewal date, because of the ability for a customer to change their contact email addresses without notifying DYP, the customer is ultimately responsible for remembering their renewal date and to make sure payment is made upon the renewal. Failure to keep an account in good standing and/or service renewals paid for will result in service deactivation until the account and or service renewal is paid for in full.


    Renewals:

  • It is the obligation of the DYP customer to know when their account comes up for renewal and if their intention is to non renew their account they must fill out the DYP cancellation form 5 business days prior to their account's renewal date to ensure that DYP billing department receives the cancellation request well in advance of the renewal date so that they can stop any renewal charges. DYP clients receive email notification 30  days prior to the renewal date of their account informing them that their renewal date is approaching. It is the customer's responsibility to ensure that DYP has a valid email address for which we can send out renewal notices to our clients. If DYP does not receive a cancellation request 30 days prior to the customer's renewal we will renew the clients' account 24 hours prior to the renewal date and we will apply the appropriate charges.
  • Accounts will be automatically renewed under the same time and fee structure as the plan that the client signed up for (unless discount appliced or plan changes were made or upgraded between the time when the client signed up & their renewal date). The 30 day money back guarantee applies only to the start date of the clients' service with DYP and does not apply to renewals of service.


    Late Fees:

  • Clients have the option to pay an invoice at any time by logging into their DYP account and submitting a payment. An invoice that is not paid by the due date is automatically marked overdue in the system. If an invoice is overdue by more than 14 days (the grace period), the account is automatically suspended and a €15.00 late fee is added to the account. To reactivate an account that is suspended for failure to submit a payment within the grace period, a payment for the original invoiced amount plus €15.00 must be submitted to DYP.


    Cancellation & Refunds:

  • Should you become dissatisfied with our services within the first 30 days of your account activation, DYP will refund your hosting fee subject to the money back guarantee terms listed in this agreement. Refunds are not available for customers after the 30 days of account activation. You may however cancel your account at any time in order to make sure that your account is not renewed, at least 1 month before yearly renewal date. You will need to contact customer service and verify information before cancellation takes place. You will be charged in full for the entire month in which you cancelled your account. Accounts which have negative balances will be sent to collections and all services will be terminated, including domain registrations. Refunds are never available for domain registrations. Domain Names transferred to our service incur an additional year of registration and therefore are considered a domain registration. Domain names of customers which leave our hosting service will be refunded the package price total less the domain registration fee if the customer leaves DYP hosting service within the 30 day money back guarante. In addition refunds are not available for additional services which you may purchase at DYP for instance an additional domain name we may purchase for a client is not refundable.
  • Web site files are the responsibility of the DYP customer and should a DYP customer decide to cancel their service it is the customer's responsibility to make sure that they have backed up & downloaded the web site files and any emails from the DYP server prior to requesting that DYP cancels their account. Once the cancellation request has been submitted to DYP a cancelattion of the web site hosting service may occur anytime after the request is received by DYP and when a cancellation request is completed the client's hosting account with DYP and their web site files are permenantly removed from the DYP hosting services. Therefore again it is the client's obligation to ensure that they have downloaded their web site files and any emails from the server prior to their cancellation request.

30-Day Money Back Guarantee
DYP offers an unconditional 30-day money back guarantee that covers cancellations on shared hosting, reseller hosting and VPS hosting made during the first 30 days of service, due to the inability to deliver satisfactory services. As a part of our strive to achieve industry leading customer satisfaction, the customer will be refunded all hosting charges made to their credit card minus any setup fees, domain name or add-on costs which are non-refundable. The guarantee does not apply to accounts with non-use, misuse, and/or abuse of this agreement. Domain name registrations are also non-refundable. Domain Names transferred to our service incur an additional year of registration and therefore are considered a domain registration. Domain names of customers which leave our hosting service will be refunded the package price total less the domain registration fee if the customer leaves DYP hosting service within the 30 day money back guarantee. Any questions regarding the 30-day money back guarantee should be forwarded to This email address is being protected from spambots. You need JavaScript enabled to view it.

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